Privacy Policy — Arwa Arabia Dates Factory
We respect your privacy and handle personal data responsibly across our website, online store, and customer services.
Who We Are
Arwa Arabia Dates Factory (“Arwa Arabia”, “we”, “us”) operates the website arwaarabia.com to showcase and sell date products (retail and industrial), manage wholesale inquiries, and support our customers.
- Registered Address: Alkhobar, KSA]
- Email: info@arwaarabia.com
- Phone: +966 502 482 769
- Website: https://arwaarabia.com
- Company/CR No.: On Request
- Data Contact: info@arwaarabia.com (if applicable)
What Personal Data We Collect & Why
Comments
When visitors leave comments, we collect the data shown in the form, and also the visitor’s IP address and browser user-agent string to help spam detection. An anonymized string from your email (hash) may be sent to the Gravatar service to check if you use it. After approval, your profile picture becomes public with your comment.
Gravatar privacy policy: automattic.com/privacy
Orders, Accounts & Checkout
We collect name, billing/shipping addresses, email, phone, order contents, and payment method details to process and deliver your order, prevent fraud, and maintain accounting records. If you create an account, we store profile and order history to make future purchases faster.
Wholesale & B2B Inquiries
For factory/industrial requests (e.g., 10–100 kg packs, drums, IBC totes), we collect company details, product specs, and contact info to prepare quotations, samples, compliance documents (e.g., Halal, CoA), and logistics plans.
Contact Forms & Support
Messages you send via forms, email, or chat may include your contact info and request details. We use these to reply and keep service records.
Media
If you upload images, please avoid embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.
Embedded Content
Articles may include embedded content (e.g., videos, images). Embedded content from other sites behaves the same as if you visit the other site and may set cookies or track interactions.
Cookies
We use cookies and similar technologies to keep the site secure, remember your preferences, and analyze performance. You can control cookies in your browser settings.
Typical Cookies on arwaarabia.com
| Category | Examples | Purpose | Duration |
|---|---|---|---|
| Essential | wordpress_logged_in_*, wp-settings-*, woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* |
Login/session, cart contents, checkout. | Session to 2 days (varies) |
| Preferences | pll_language (Polylang), display options |
Remember language and UI choices. | Up to 1 year |
| Analytics | Analytics provider cookies (if enabled) | Understand traffic and improve the site. | Up to 13 months |
| Security/Spam | reCAPTCHA / anti-spam tokens | Protect forms and logins from abuse. | Session/short-lived |
Note: If you leave a comment you may opt-in to saving your name, email, and website in cookies for your convenience (lasts one year). A temporary cookie checks if your browser accepts cookies when you visit the login page; it contains no personal data and is discarded when you close the browser.
Who We Share Your Data With
We share data with service providers only as needed to operate our business and fulfill your requests.
| Type | Examples | Why |
|---|---|---|
| Payment Processors | e.g., Stripe / PayPal / local gateways | Process payments securely; we do not store full card numbers on our servers. |
| Shipping & Logistics | SPL (Saudi Post), Aramex, DHL (as applicable) | Deliver orders and provide tracking updates. |
| Security & Anti-Spam | CAPTCHA / spam filtering | Protect forms, comments, and logins. |
| Email & Notifications | Transactional email/SMS providers | Send order confirmations and support messages. |
| Analytics | Site analytics (if enabled) | Measure and improve site performance. |
If you request a password reset, your IP address may be included in the reset email for security.
How Long We Retain Your Data
- Comments: retained indefinitely to recognize and auto-approve follow-ups.
- Orders & accounts: retained for legal/accounting requirements and service history.
- Support tickets & inquiries: retained as needed for service quality and compliance.
Your Rights
Subject to applicable laws (including Saudi regulations), you may have the right to:
- Know what personal data we hold about you and request a copy.
- Correct inaccurate or incomplete data.
- Delete data when it is no longer necessary or withhold consent where applicable.
- Object to certain processing or withdraw consent (for optional uses like marketing).
To make a request, contact us at info@arwaarabia.com. We may ask you to verify your identity before acting on the request.
Where Your Data Is Processed & Security
- Your data may be processed in Saudi Arabia and, where necessary, in other countries by our service providers.
- We apply administrative, technical, and physical safeguards to protect data, including encryption in transit and access controls.
Children
Our site is intended for customers and business partners. If you believe a child has provided us personal data without appropriate consent, please contact us to remove it.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new “Last updated” date.
Contact Us
- Email: info@arwaarabia.com
- Phone: +966 502 482 769
- Address: [Alkhobar, KSA]
- Data contact: info@arwaarabia.com (if applicable)
من نحن
تدير شركة/مصنع أروى العربية للتمور موقع arwaarabia.com لعرض وبيع منتجات التمور (تجزئة وصناعي) واستقبال طلبات الجملة ودعم العملاء. نحترم خصوصيتكم ونعالج البيانات الشخصية بما يتوافق مع الأنظمة المعمول بها.