Shipping & Delivery
How we process, pack, and deliver Arwa Arabia dates — for retail orders and industrial/bulk shipments.
Service Areas & Estimated Delivery Times
Estimates exclude processing time and are subject to carrier performance and public holidays.
| Region | Method | Estimate | Notes |
|---|---|---|---|
| Saudi Arabia (Domestic) | Standard / Express Courier | 1–3 business days / 1–2 business days | Remote areas may add 1–2 days. PO Box delivery via SPL available where supported. |
| GCC | Cross-border Courier | 3–7 business days | Customs clearance may affect timelines. |
| International | Courier / Air freight | 5–12 business days | Duties/taxes payable by consignee unless otherwise agreed. |
| Industrial / Bulk | Road freight / Sea freight (LCL/FCL) | As quoted | 20’ & 40’ HC containers; loading plans by SKU and destination standard. |
Processing & Dispatch
- Order Verification: address, payment, and stock check.
- Processing Time: 1–2 business days for retail; made-to-spec industrial orders depend on line scheduling.
- Cut-off: Orders after 2:00 PM KSA are processed next business day.
- Dispatch Days: Sunday–Thursday (excluding public holidays).
- Tracking: Tracking link is emailed/SMS after hand-over to the carrier.
- Split Shipments: We may ship items separately to meet temperature or lead-time requirements.
Shipping Rates
Rates depend on destination, weight/volume, and service. The cart/checkout will show the best available options for your address.
| Zone | Example Rule (editable) | How Calculated |
|---|---|---|
| KSA | Flat rate for orders ≤ 20 kg; free shipping over SAR [X] | Cart weight & postcode |
| GCC | Dynamic courier rates | Live carrier quote at checkout |
| International | Courier or air freight by zone | Country, volumetric weight |
| Industrial/Bulk | Road/Sea freight per Incoterms | Shipment plan & loading |
Need a firm quote for a large order? Email info@arwaarabia.com with your SKU, quantity, and destination.
Packaging & Temperature Control
- Retail: 250 g–1 kg retail packs; foodservice 2–5 kg.
- Bulk: 10 kg & 20 kg poly-lined cartons; 100 kg HDPE drums (paste); IBC totes for syrups by route.
- Insulation: Seasonal insulation/cool-packs may be used based on route & weather.
- Palletization: Euro/ISO pallets or floor-loading per destination standard.
- Temperature-Safe Handling: Storage/dispatch from controlled rooms; hand-over aligned with carrier cut-offs.
- Labels: Batch/expiry and allergens where applicable.
Customs, Duties & Taxes
- Domestic (KSA): VAT as applicable is shown at checkout.
- GCC & International: Duties/taxes and import clearance are the consignee’s responsibility unless agreed in writing (DAP/CIF/DDP quotes available by request).
- Documents: Commercial Invoice, Packing List, Certificate of Origin, Health/Phytosanitary, and Halal certificate as required by destination.
Address & Delivery
- Provide a full National Address (building, street, district, city, postcode) for KSA deliveries.
- PO Boxes: Available where carrier supports it; otherwise use a street address.
- Delivery Attempts: Carriers typically attempt 2–3 times; re-delivery or storage fees may apply.
- Undeliverable/Returned: If returned due to incorrect address/unavailability, we can reship for an additional fee.
- Signature on Delivery: May be required for high-value or temperature-sensitive shipments.
Industrial & B2B Freight
Incoterms & Dispatch
- Incoterms: EXW / FCA (Riyadh), FOB (Jeddah), CIF / DAP on request.
- Containers: 20’ & 40’ HC with optimized loading plans by SKU and destination standard.
- Inspection: Pre-shipment inspection and lab CoA available per PO.
Transit & Appointments
- Transit Times: As quoted by route/carrier; subject to port and customs operations.
- Delivery: Appointment deliveries and tail-lift services can be arranged where available.
Damages, Delays & Support
- Damage on Arrival: Report within 24–48 hours with photos of outer box, inner packing, and product. Keep packaging for inspection.
- Weather Delays: Extreme temperatures or weather events may cause delays outside our control.
- We’re here to help: Email info@arwaarabia.com or call +966 502 482 769 with your order number.
FAQs
Do you ship in hot weather?
Yes. We time dispatches and may add insulation/cool-packs based on route. Choose Express during peak heat where possible.
Can I schedule delivery?
For courier shipments, exact timing is handled by the carrier. For freight/B2B, delivery appointments can be arranged where supported.
How can I track my order?
A tracking link is sent via email/SMS once your order is shipped. You can also contact us for assistance.
Contact & Special Requests
- Email: info@arwaarabia.com
- Phone: +966 502 482 769
- Wholesale/B2B: Share your SKU list, grade/moisture targets, packaging, and destination for a freight quote.
This page provides general guidance. Exact rates and lead times are confirmed at checkout or in your official quotation.
الشحن والتسليم
نُعِدّ طلباتكم ونعبئها بعناية ونُسلِّمها عبر شركائنا في الشحن داخل السعودية ودولياً. قد تختلف المدد الزمنية بحسب العنوان وطريقة الشحن والجمارك.